Privacy Policy

Your privacy is important to me and I am committed to protecting your personal data.
This privacy policy:
-    provides information about the personal data I collect, and how and why I collect, store, use, and share your personal data; and
-    tells you about your rights in relation to your personal data and how to contact me or supervisory authorities if you have a complaint. 
‘Personal data’ is any information that can directly or indirectly identify you as an individual (‘a data subject’).
I, Harriet Lucy Greensill, am the data controller of your personal information. This means that I determine the purposes for which, and the way in which personal data is processed.
Should you have concerns about the way I process your data or would like me to stop processing your data, please contact me at harrietlucyillustration@gmail.com
1.0    What personal information do I collect about you?
I may collect and process the following personal information in order to work with you:
a.    Identity Data includes, first name, last name, title
b.    Contact Data includes billing address, delivery address, email, and telephone numbers
c.    Marketing and Communications Data includes your preferences in receiving marketing information from me and third-party agents and your communication preferences. 
d.    Transaction Data includes details about payments to and from you and other details of products and services you have purchased from me.
e.    Any other information, which you provide to me.
I do not collect any special categories of personal data which include sensitive personal information such as details about your race, ethnicity, religious beliefs, political affiliation, or sexual orientation).
2.0 How I collect personal data
I collect most of this information from you directly, for example when you fill in forms, correspond with me by email, phone, post, or otherwise when you: 
-    Subscribe to my mailing list
-    Purchase services from me
-    Give me some feedback.
I may also collect information from:
-    Automated technologies, such as cookies which collect Technical Data about your equipment and browsing activities;
-    Publicly accessible sources;
-    Analytics providers
3.0 Why do I collect personal data
To provide my services, you must provide me with certain personal information. You may also provide me with additional personal information related to your commission (for example, addresses of wedding guests for envelope addressing). I collect Personal Information for the following purposes:
1.    To provide and operate the my services;
2.    To provide you with ongoing customer assistance and support;
3.    To be able to contact you with general or personalized service-related notices and promotional messages;
4.    To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which I may use to provide and improve our respective services; 
5.    To comply with any applicable laws and regulations.
4.0 How I process your personal data
I Personal Information information to deliver my services; it is used solely to fulfil your commission and is then deleted accordingly. In sharing this information with me, you consent to my use and storage of this information for the duration of our work together, and for twelve months after our work completes in case further follow up or feedback is required.
I keep work on file for photographing, portfolio and marketing purposes. I retain full copyright over the designs and reserve the right to re-use them in the future. This includes using images on social media and my website, including them in sample packs and displaying them at wedding fairs and events. I will not use anything including your home address or contact details. If you do not wish me to use your samples for future marketing, then please let me know via email.
5.0 Cookies and Analytics
My website uses cookies to collect information to help analyse how visitors use the site and to compile statistical reports on visitor activity.
A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual.
My website uses traffic log cookies to identify which pages are being used. This helps me analyse data about web page traffic and improve my website to tailor it to customer needs. I only use this information for statistical analysis purposes and then the data is removed from the system. These cookies are essential to enable you to move around the website and use its features, such as accessing secure areas of the website.
Overall, cookies help me provide you with a better website, by enabling me to monitor which pages you find useful and which you do not. A cookie in no way gives me access to your computer or any information about you, other than the data you choose to share with me.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
This information is not used to develop a personal profile on you. 
6.0 Your rights in relation to the personal data I process
You have the following rights over the way I process your personal data.
-    To access a copy of data I am processing about you and have inaccuracies corrected;
-    To ask me to restrict, stop processing or delete your personal data;
To make a request in relation to any of your rights, please email me at harrietlucyillustration@gmail.com
7.0 Children
I do not knowingly use the website to solicit data from or market to children under the age of 13. 
If a parent or guardian becomes aware that their child has provided us with information or may be receiving communications from us without consent of a parent or guardian, I ask that this be brought to my immediate attention. I will make it my priority to address this situation and delete information relating to a child as soon as practicable.
8.0 Security 
I take precautions to protect against the unlawful destruction, loss or alteration and unauthorised disclosure of or access to the personal information transmitted, stored or otherwise processed. Please be aware that, while I make the security of my website and your personal information a high priority and devote considerable time and resources to maintain robust IT security, no security system can prevent all security breaches. When you choose to share your personal information with me, you accept that you provide it at your own risk. 
I use Wix to manage my website and mailing list, to provide you with information about my products and services. You can read more about how Wix uses your Personal Information at https://www.wix.com/about/privacy . You can unsubscribe from my mailing list at any time through an ‘Unsubscribe’ button at the bottom of every email.
I will not sell, distribute or lease your personal information to any third parties.
9.0 Retention
I retain your personal information only for as long as necessary to provide you with my services and as described above in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for twelve months.
10.0 Changes to this policy
This policy may be updated and posted to the website. You are advised to consult this privacy policy webpage regularly for any changes. 
11.0 Complaints
I hope that I can resolve any query or concern you may raise about my use of your information. You have the right to make a complaint at any time by emailing harrietlucyillustration@gmail.com
Although I would appreciate the chance to deal with your concerns in the first instance, you may also make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues: https://ico.org.uk