Terms and Conditions

By agreeing to work with me you are agreeing to work with my terms and conditions, as follows:

Payment

In agreeing to work with me, a non-refundable deposit of 50% of the design fee must be made before work begins. The remaining 50%, plus printing and delivery costs is due when work is sent to print. All work will be charged via an invoice with a 28-day payment term, by bank transfer. If this isn’t possible please let me know. Any adjustments to costs will be agreed with you and made clear in the final invoice.

Cancellations

In the event that your wedding or event is cancelled or your requirements change, I’m not able to issue a refund. Any order that has been sent to print is non-refundable.

Process

Work will begin further to a meeting, phone call or email exchange to discuss and settle on ideas. After this, I will begin the design process according to the timeline we have agreed. You take responsibility for providing accurate wording and information for me to include in your order; I cannot accept responsibility for spelling or grammatical errors. It is also your responsibility to provide the information required in the time frame that I request, otherwise timely delivery can’t be guaranteed.

You will receive a first digital proof of the artwork I have created on your behalf. Following the initial proof, you are entitled to 2 rounds of edits. Further edits will be subject to my hourly rate of £25.

If you instruct me to manage your printing for you, printing will commence when I have sign off from you on the final proof. By agreeing the artwork, you are taking responsibility that everything is correct and accurate. If any mistakes are spotted after artwork has gone to print, edits and re-prints will be charged in the final invoice.

If an error is discovered after the final proof is approved and a re-print is required, whether the error occurred within the clients text or was caused in the design stage, the client is always responsible for all costs incurred.

I advise asking a friend or family member to also check your proofs for you.

Rush Fee

Work required ahead of my lead-time will be subject to a 25% rush fee – please discuss with me directly if you need work completed more quickly than a 6-week lead.

Printing

Please remember that digital proofs may not exactly match the final colour print; different screens can show colours differently. I ask you to check your proof on multiple devices before sign off.

I hold copyright for all artwork and designs. You, or any third party, are not able to re-use, copy or reproduce any designs from the proofs sent to you. If you would like to use designs for other stationery elements (e.g. reproducing a venue illustration on an order of service) you must obtain my permission. This may be subject to an image release fee. I reserve the right to reproduce elements of your bespoke design for other clients.

Images

I reserve the right to photograph finished invitations for my own marketing purposes, website and social media. Contact details will be removed, and if you would rather I don’t share your designs, please speak to me directly.

Delivery

I use Royal Mail Special Delivery or courier services to post all orders. This is tracked and insured and a signature will be required on delivery. I cannot accept responsibility for anything that is lost in the post or delayed by circumstances outside of my control. I can send parcels internationally but these may be subject to customs charges that will be at your own cost.

If an item is received damaged or faulty I will require photographic evidence and if the decision is made to replace the item the original one must be returned. Postage cost will be refunded should the damage be deemed to require replacement.

If reprints or extra prints are required at a later date, I cannot be held responsible for print variance as they will likely be printed on a different printer and therefore there is room for discrepancy. The unit price for reprinting will likely be significantly higher due to the low volume order. I advise ordering 5-10 extra invites than needed.

Names and addresses

If you are supplying names and addresses to me for invitation or envelope calligraphy, please ensure that all titles, names, addresses and etiquette are correct. I cannot accept responsibility for errors in files supplied to me; re-writes will be at your cost and billed on your final invoice. I ask for a contingency of 15% for invitations and envelopes to allow for mistakes which needs to be factored into your print numbers. I am not responsible for envelopes with calligraphy that do not make it to their destination.

Data Protection

All details received from you are confidential and will only be used by me and my printing partner where needed. Data is kept on file for twelve months and then deleted. Invoices are stored for 7 years as per tax requirements. Please see my privacy policy for more information if required.

Terms and Conditions

Scope of Work
1. Work will be agreed to and outlined. The designs will be created in line with the style and preferences discussed during the consultation, and shared on the Wedding Stationery Proposal document.
Delivery Schedule

The Illustrator will adhere to the agreed timelines provided that the Client supplies all required information and feedback promptly. Delays in providing feedback, approvals or materials may result in adjusted delivery dates.

3. Revisions

Work includes up to two rounds of revisions. Additional changes beyond this point will be charged at £30 per hour.

Major design changes (e.g. new concept, redesign, format change) after approval may require a new quotation or will be charged at £30 per hour. This is at the discretion of the Illustrator.
The Client takes responsibility for providing accurate wording and information; the Illustrator cannot accept responsibility for spelling or grammatical errors.

4. Printing/Production

The Illustrator will liaise with a third-party printer. The illustrator will receive delivery of the printed items, quality check and add any embellishments agreed, then securely package and send to the Client via Royal Mail.
By agreeing the artwork, the Client is taking responsibility that everything is correct and accurate. If any mistakes are spotted after artwork final PDF’s have been sent to print, edits and re-prints will be charged in the final invoice. It is advisable to ask a friend or family member to also check your proofs.
The Illustrator is not responsible for any printing errors, colour variations, paper quality, or trimming issues that arise from third party printers. It is the Client’s responsibility to check proofs with their printer before full production. Please remember that digital proofs may not exactly match the final colour print; different screens can show colours differently. It is advisable to check your proof on multiple devices before sign off.
Files will only be sent to print at Stage three – Final Artwork - only once full payment for that item has been received.
I use Royal Mail Special Delivery or courier services to post all orders. This is tracked and insured and a signature will be required on delivery. I cannot accept responsibility for anything that is lost in the post or delayed by circumstances outside of my control. I can send parcels internationally but these may be subject to customs charges that will be at your own cost.
If an item is received damaged or faulty I will require photographic evidence and if the decision is made to replace the item the original one must be returned. Postage cost will be refunded should the damage be deemed to require replacement.
If reprints or extra prints are required at a later date, I cannot be held responsible for print variance as they will likely be printed on a different printer and therefore there is room for discrepancy. The unit price for reprinting will likely be significantly higher due to the low volume order. I advise ordering 5-10 extra invites than needed.

5. Payment

A non-refundable deposit of 50% of the design fee must be made before work begins.

The Illustrator and the Client will agree to a payment plan for the total costs.

All work will be charged via an invoice with a 28-day payment term, by bank transfer. Any adjustments to costs will be agreed between both parties and made clear in the final invoice.
The Client shall pay all invoices within 30 days of the date of the invoice. The Illustrator reserves the right to charge interest at the annual rate of 8% above the Bank of England base rate for the time being, to accrue daily from the due date until payment is received.

6. Rush Fee

Work required ahead of the Illustrators lead-time will be subject to a 25% rush fee – please discuss with the Illustrator directly if you need work completed more quickly than a 5-week lead.

7. Cancellations and Refunds

The initial deposit is non-refundable as it secured your project and covers the Illustrator’s preparation and design time.
If the client cancels after work has commenced on any item, payment for that item will remain due in full.
Any order or item that has been sent to print is non-refundable.
Should the Illustrator need to cancel the project due to unforeseen circumstances, all uncompleted work will be refunded proportionally.

8. Copyright and Usage

The Illustrator retains full copyright and intellectual property over all designs.
Designs may not be altered, resold or used for other purposes without express written permission from the Illustrator, unless both parties agree otherwise in writing.
The Illustrator retains the right to showcase the designs for portfolio and promotional use including but not limited to website, social media, printed materials, once the wedding date has passed. Contact details will be removed.
If the Client wishes to use designs for other stationery elements (e.g. reproducing a venue illustration on an order of service) you must obtain the Illustrator’s permission. This may be subject to an image release fee.
The illustrator reserves the right to reproduce elements of your bespoke design for other clients.
It shall be at the Illustrator’s discretion to make original source files available to the Client on request and for a mutually agreed fee. Usage of source files shall be governed by the same terms that govern usage of the work by the Client under this agreement.
The Client shall ensure the Illustrator is credited in any use of the work online, including social media.

9. Liability

The Illustrator’s liability shall not exceed the total amount paid by the Client for the project.
The Illustrator will not be liable for consequential loss, including missed deadlines caused by third party printers or postal services.

10. Data Protection

All details received from you are confidential and will only be used by me and my printing partner where needed.
Data is kept on file for twelve months and then deleted.
Invoices are stored for 7 years as per tax requirements.
Please see my privacy policy for more information if required.

11. Dispute Resolution

In the event of any dispute between the parties, both parties will seek in good faith to resolve the dispute amicably by negotiation.
Either party may give the other a written notice that it wishes to refer a dispute to formal mediation (“Mediation Notice”). If within two weeks of service of a Mediation Notice the dispute has not been resolved, the parties shall then try to settle the dispute by mediation in accordance with the Model Mediation Procedure of the Centre for Effective Dispute Resolution. If that fails, or after either party has made all reasonable efforts to follow that procedure, either party may commence proceedings in a court of competent jurisdiction. Either party may at any time seek injunctive relief from a court of competent jurisdiction.

12. Governing Law

These terms and conditions are governed by the law of England and Wales and may not be varied except by agreement in writing. The parties hereto submit to the exclusive jurisdiction of the English Courts.